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Terms & Conditions

GENERAL TERMS & CONDITIONS

Minimum Order Quantity

*      For peshtemals, minimum order quantity is 10 per each color.

*      For blankets and throws, minimum order quantity is 5 per each color. 

More Color Options

*      Hiera's Loom might not have all the colors in a collection in the website available for retail. For more color options, please check WHOLESALE field below the products to see if there is a link for color charts. If not, please contact us at wholesale@hierasloom.com for further information. 

Private Label

*      Private labeling and packaging are subject to additional payment. Minimum order quantity will be applied. Please email us at wholesale@hierasloom.com for more information. 

Design Development 

*      Minimum order quantity will be applied. Please email us at wholesale@hierasloom.com to discuss it further. 

Samples

*      Samples and Shipping Fee of Samples are subject to payment. Please email us at wholesale@hierasloom.com to order samples. 

Shipping & Delivery

*      Hiera's Loom ships orders out between 2-10 business days depending on the quantity. 

*      Buyer is responsible of the shipping cost.

*     Hiera's Loom is working with DHL or UPS whichever gives the best service and price to the destination point. Therefore, please be assured that the shipping cost will be minimal.

*      We will provide a tracking number via e-mail as soon as we ship the item(s) out. Please track your order on the website of our shipping partner to see where your order is.  

*      Hiera's Loom is not responsible for duties, storage fees or any local expenses in your country.

*      Any delays due to the unexpected conditions will be advised to you in advance. 

Payment Options

*      Hiera's Loom accepts payments via Paypal and Wire Transfer. 

1. PayPal

Our PayPal email address is as below:

accounts@hierasloom.com

2. Wire Transfe

Our bank details are as below:

Recipient's Name: BDZ Ithalat Ihracat Pazarlama San. ve Tic. Ltd. Sti.

Bank Name: Garanti Bank

Swift Code: TGBATRISXXX

Branch No: 730 

Account No: 9070968

IBAN NO: TR 0900 0620 0073 0000 0907 0968

*      Hiera's Loom is not responsible of any commission occurs during Paypal transfer and wire transfer fee that will occur on your side.

*      Please do not hesitate to contact us at wholesale@hierasloom.com for more information about payment.

*      Payment schedule for mass orders is 50% upfront and 50% just before shipping out. For further information, please contact us at wholesale@hierasloom.com.

Returns & Exchanges

*      If you are not satisfied with any of Hiera's Loom products, you have right to return them within 12 days of products arrival. Please kindly note that you, the buyer, will be responsible for shipping back charges. For further assistance regarding returns, please contact us at wholesale@hierasloom.com.

*      Hiera's Loom has a right to refuse late refund requests. Late refund refers to the refund requested later than 12 days of products arrival.

*      If you request an exchange of any of Hiera's Loom products, you have right to exchange them within 12 days of products arrival. You, buyer, will be responsible for all shipping charges. Please kindly note that products aren't in the same original condition are not acceptable. For any further assistance regarding to exchanges, please contact us at wholesale@hierasloom.com.

Defected Items

*      If you receive defected products, please email pictures to wholesale@hierasloom.com immediately, no later than 7 days. After we receive the pictures, our team will get back to you shortly. After the approval of our team, you may either get your money back or may get a store credit for your next order.

     

      BECOME A VENDOR

*      You need to become a vendor with us to see the wholesale prices and give wholesale orders.

*      To become a vendor, please go to Vendor Application under Wholesale Section and fill out the form.

*      Hiera's Loom will review your application in 24 hours and get back to you at the e-mail address you provided.